We do receive faxed referrals from family doctors, pain physicians and Rheumatologists.  However, clients may self-refer.

We have daytime, late afternoon, early evening and occasional Saturday morning sessions available.  Clients can use our booking calendar to see available times & schedule an appointment.

If you want to ask us a few questions before booking an appointment, send us an email or book a free 15 minute telephone consult!   We are happy to discuss your treatment needs, answer your questions and help you decide if our treatment style and services are the right fit for you.   If you are ready to start, you can register as a client and use our booking calendar to register for a workshop or group, or book the next available individual session.   Feel free to reach out if you have any questions or difficulties.

We accept payment by credit card.  You are asked to provide your credit card information when you register as a client (we cannot see this information).  Payment is processed and receipts are provided immediately following each session.

We currently provide direct billing through BlueCross Medavie / VAC, Lifemark / PCVRS, and Canada Life.

Cancellations with > 24 hours notice can be rescheduled without penalty.  Cancellations with < 24 hours notice are charged the full session fee.

We take privacy very seriously.  Our videoconferencing and record-keeping platform meet the highest security and privacy standards.  When you register as a client, you will be provided with a copy of our confidentiality policies.

Our group sizes typically range from 6-12 participants.  Minimum numbers of participants are required to run workshops and therapy groups.

Psychologists, psychiatrists and psychotherapists may all provide psychotherapy, but their training and licensing requirements are very different.  It can be confusing to decide which professional is the best fit for you.

Psychologists have the most extensive training in psychotherapy and mental health diagnosis.  A psychologist completes their Masters degree and, in most North American states and provinces, must have a PhD in Psychology which includes several years of psychotherapy training in a variety of hospitals, community clinics, mental health facilities and / or private practice settings. After the PhD, they complete a year of supervised practice as well as written and oral exams before being granted a license by the College of Psychologists and Behaviour Analysts of Ontario.  Psychologists have strong research training, and the majority of research and development of effective psychotherapy approaches are conducted by psychologists.  Many psychologists will emphasize the importance of using evidence-based therapy approaches.    

A psychiatrist is a medical doctor. They complete 4 years of medical school, followed by a psychiatry residency for training in medication management, diagnosis and psychotherapy.   Physicians and psychologists are legally allowed to provide a mental health diagnosis.   Making the right diagnosis is important as the wrong diagnosis can have a harmful impact on a person.

A psychotherapist is a relatively new designation that was created after Ontario passed a law to regulate the service of psychotherapy.  Therapists who have received training in other schools for psychotherapy (e.g. a Masters in Social Work),  can register as a psychotherapist if their training and experience meets specific requirements of the College of Registered Psychotherapists of Ontario.  A psychotherapist cannot provide a mental health diagnosis.   If you have benefits to cover therapy, it is important to contact your insurance provider to confirm that your sessions will be covered; it is important to note that most insurance providers will not cover therapy received by an unregistered provider.

For more information about psychologists, see   http://www.cpa.ca/public/whatisapsychologist/

We write brief progress notes on each session for our own purposes.  We are happy to share these with your family doctor as needed to facilitate your healthcare.  Any additional documentation or forms required by clients or 3rd party payors will be charged for completion at the hourly individual therapy rate.  We do not complete legal assessments (e.g. MVA litigation, custody and access etc.).

Yes, fees for psychology, social work and occupational therapy services can be claimed as a medical expense tax credit for income tax purposes.